How to Initiate a Return or Exchange Request
To initiate your return or exchange request, please contact Nurham Official Customer Care through the following channels:
Email: orders.nurham@gmail.com with your order number, product name, a clear image of the product (if damaged or incorrect), and a brief description of your request.
WhatsApp: 0311-0360791 with your order details and request.
Our customer care representatives are available during working hours and will respond to all queries within 24 hours.
What Information You'll Need
When contacting Nurham Official for a refund or exchange, please have these details handy: your order number, the order confirmation email, proof of payment, and a brief explanation of why you’re requesting the refund or exchange.
Important Considerations for Returns & Exchanges
If you change your mind and the item is correct and undamaged, request a refund within 3 days. Return shipping is your responsibility. Refunds are processed within 4 working days after quality check.
For exchanges, contact us within 7 days. You’ll cover return shipping. Exchanges are processed within 4 working days after inspection.
If you receive a damaged item, request a refund within 3 days or an exchange within 7 days. We’ll cover return shipping charges. Processing takes 4 working days after item approval.
For incorrect items, request a refund within 3 days or an exchange within 7 days. We’ll handle return shipping. Processing takes 4 working days after the return is checked.
How We Handle Your Request
Once we receive your request, our customer support team will carefully review the details and respond within 24 hours with the next steps.
If Your Refund Is Approved
Once approved, you will receive a confirmation email. The refund processing time may vary based on the nature of the request.